At Vigorix Sports, we are committed to the quality of our products and the satisfaction of our customers. We understand that issues may arise and have outlined our return and refund policy below.
Return Policy:
Quality Issues or Incorrect Products: We accept returns only if the product has a manufacturing defect or if a different item than what you ordered was mistakenly shipped to you.
Return Process: To initiate a return, please contact us within 30 days of receiving your order. Provide a detailed description of the issue and include any relevant photos. Our customer service team will guide you through the return process.
Product Condition: Returned items must be unused, in the same condition you received them, and in their original packaging.
Return Shipping: Details regarding return shipping, including who is responsible for the cost, will be provided when you contact us about the return.
Refund Policy:
Eligibility for Refunds: Refunds are processed only after we receive the returned item and confirm the defect or shipping error.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days (depending on your bank).
Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges:
We only replace items if they are defective or the wrong item was received. If you need to exchange it for the same item, contact us at [email protected].
Contact Us:
For more information about our return and refund policy, or if you have questions, please contact us at [email protected].